Terms and Conditions 

Updated on January 2024

Ticketing - Performance

This agreement creates a contractual relationship between ButohOUT! and the individual/party (the patron) who attends all publicly ticketed events produced by ButohOUT! held at any locations, and any virtual and/or digital events held completely online.


Booking Fees and Taxes

Booking fees for a ticketed performance are 50 cents per ticket.
There are no booking fees for Free events.
Any discounted ticket offer only applies to the ticket price, not the booking fee.
Any ticket purchases and all booking fees are inclusive of GST, where applicable.


Definitions

Latecomers: Latecomers are patrons who have purchased tickets to an event, or wish to purchase tickets to an event, who arrive at the venue after the advertised start time and after the performance has already begun. ButohOUT! is not responsible for patrons who are unable to arrive at the venue prior to the advertised start time of the event.

Lockout: A lockout is when no latecomers are permitted to gain entry to a performance after the doors to the theatre are closed and after the performance has begun. Reasons to lockout an event include, but are not limited to:

  • The discretion of the artist;

  • Maintaining the artistic quality of the work;

  • The stage must be crossed to access the seating
    .

Policy

All pre-sale bookings must be paid in advance via Trybooking.com  

Pre-sale bookings close a minimum of two hours prior to the advertised start time; some circumstances require pre-sale bookings to close more than two hours prior to the performance. All tickets will be sent via email and are not required to be printed.
 

If a performance sells all available tickets prior to the beginning of a performance, it is Sold Out. Additional tickets cannot be sold unless a seat becomes available, which is not guaranteed. If there is a late entry point, ButohOUT! may offer uncollected tickets to any waitlisted patrons.

Refunds and Exchanges

ButohOUT! offers no refunds on tickets sold except in line with the Live Performance Australia Ticketing Code of Practice. These exceptions include:

  • Where a performance is rescheduled/cancelled and no viable exchange option is available to the patron;

  • Where a booking has been made through an error on ButohOUT!s’ behalf and the patron has notified us prior to the ticketed event;

  • Where a performance fails to meet the patron’s expectations due to acknowledged false, misleading or deceptive representation regarding the performance.

Refunds will not be provided for:

  • Patrons who are no longer able to or choose not to attend a ticketed event, or who have been asked to leave the venue with just cause;

  • Patrons who arrive at the venue after the performance has begun, and a lockout is in place.


Exchanges will be provided under the following circumstances, and at the discretion of ButohOUT!’s staff:

  • Where the exchange is for a different session time for the same event and can be actioned within ButohOUT!’s ticketing system and reasonable timeframe;

  • Where the patron has contacted ButohOUT! prior to the first date of the entire Season;

  • Where there are tickets available for the desired exchange.


COVID-19 refunds and exchanges

In the instance that a patron cannot attend the event due to a COVID requirement to test and isolate. ButohOUT! can action an exchange to another session of the same performance, with no refund.

Ticketing - Workshops

 
 

Butohout! Workshop Series

Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not complete your purchase unless you agree with these Terms and Conditions.


Ticketing

This agreement creates a contractual relationship between ButohOUT! and the individual/party (the Participant) who attends a workshop program (Workshop) at Abbotsford Convent (the Venue) organised by ButohOUT! (ButohOUT!).


Booking Fees and Taxes

Booking fees for a ticketed Workshop are 50 cents per ticket.

There are no booking fees for Free workshop events.

Any discounted ticket offer only applies to the ticket price, not the booking fee.

Any ticket purchases and all booking fees are inclusive of GST, where applicable.


Cancellation Policy and Procedures

Once payment has been received via Trybooking, any cancellations must be made in writing to butohout@gmail.com

1) Cancellations made in writing 4 weeks prior to the commencement of a Workshop will receive a 100% refund with the deduction of the Trybooking handling fee.

2) Cancellations made in writing 2 weeks prior to the commencement of a Workshop will receive a 50% refund.

3) Cancellations made less than 2 weeks before the commencement of Workshop or no-show will receive no refund.

4) There is no full/partial refund when/where the Participant does not appear at any day of the Workshop due to their own personal reasons outside ButohOUT!’s control including but not limited to illness; illness of any person accompanying you to the event, or other person for whom you need to care; transport failure or delay; or where you choose not to attend the event.


Credit transfer and Refund
Credit Transfer is only permitted to another Workshop scheduled at a later time, subject to availability.